Solving Tough Problems by Adam Kahane

Author:Adam Kahane [Kahane, Adam]
Language: eng
Format: epub
Tags: Language Arts & Disciplines, Decision-Making & Problem Solving, International Relations, Psychology, Diplomacy, Communication, Communication Studies, Conflict management, Negotiating, General, Family & Relationships, Interpersonal Relations, Conflict Resolution, Political Science, Education, Problem solving, Business & Economics
ISBN: 9781576752937
Publisher: Berrett-Koehler Publishers
Published: 2004-05-15T07:00:00+00:00

Open listening is the basis for all creativity—in business and engineering as much as in politics. John Elter was the Xerox vice-president and chief engineer who led the innovation program that created the company's radical "Zero-to-Landfill" environmental vision and its Document Center products (which have brought in $40 billion of revenues). I once asked him what role he thought open listening played in the nuts-and-bolts creativity of new product development. "It is everything," he answered. "The challenges of product development are not about products. They are about interpersonal relations: power, trust, alignment. My team worked hard to learn how to listen, without judging, to what the other person was trying to say—really to be there. If we listen in the normal closed way, for what is right and what is wrong, then we won't be able to hear what is possible: what might be but is not yet. We won't be able to create anything new."

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